Frequently Asked Questions
Everything you need to know about your Sisters and Seekers order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days. You will receive a tracking link via email once your order has dispatched.
What is your return policy?
We offer a 21-day return window from the date of delivery. Items must be in their original condition with all tags attached. Please note that certain items like swimwear and jewelry are non-returnable for hygiene reasons.
Do you restock sold-out items?
We often restock our core collections and best-selling staples. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately when your size returns.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for a more flexible checkout experience.
How do I find the right size?
Each product page features a detailed size guide. Our aesthetic is often oversized; if you prefer a more fitted look, we recommend sizing down. For specific measurements, feel free to contact our customer care team.
Do I have to pay international customs duties?
For orders outside of the UK, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are typically collected by the courier upon delivery.